Returns & Refunds

We want you to feel confident when shopping with Giftsly. If something isn’t right with your order, our Customer Care team is here to help.

14-Day Returns

You may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return, your item must be:

• Unworn
• In its original condition

Because many of our products are made individually for you, personalized items are generally excluded from exchanges.

If there is an error on our part, please contact us. We’ll review the issue carefully and work with you to find an appropriate solution.

How to Request a Return

Simply email our Customer Care team at support@giftsly.co.

Please include your order details and a brief description of your request so we can assist you promptly.

Refunds

Once your returned item has been received and inspected, your refund will be issued to your original payment method.

Need Help?

Questions about a return or refund? We’re happy to help.

Email: support@giftsly.co
Website: Giftsly.co

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Every request is handled with care and with our customers’ best interests in mind.